Privacy Policy
Last updated: October 2026
Rising Tide Tours (“we,” “us”) operates risingtidetours.com from Providenciales, Turks and Caicos Islands. This policy explains what information we collect through this website and how we use it.
Information we collect
- Contact form: when you send us a message, we receive your name, email address, phone number and anything you write. Messages reach our team through Timekey AI, the platform we also use for bookings.
- Bookings: tours and charters are booked through Timekey AI, a third-party booking platform. Timekey AI collects the details needed to complete your reservation, including payment information, under its own privacy policy. We receive your booking details from Timekey AI so we can run your trip. Card payments are processed by Stripe; when a boat charter is reserved with a deposit, Stripe keeps your card on file so the balance can be charged after the trip.
- Site statistics and advertising: we use Google Tag Manager, Google Analytics and Google Ads to see how visitors use the site and to measure our advertising. Until you accept cookies in the banner they run in Google’s consent mode: no cookies are set and no personal data is used for advertising, only anonymous counts. If you decline, it stays that way.
How we use your information
We use your information to answer your questions, plan and run your trip, contact you about your booking, and keep our records. We do not sell your personal information.
Third-party content
Some pages show photos from our Instagram account and reviews from Tripadvisor, with links to those services, and videos from YouTube that load only when you press play. When you follow those links or play a video, those services may collect information about your visit under their own privacy policies.
Cookies
This website stores what it needs to work, such as a booking in progress and your cookie choice. Analytics and advertising cookies are set only after you accept them in the cookie banner. You can change your mind at any time by clearing this site’s data in your browser, which brings the banner back, and you can block or delete cookies in your browser settings.
How long we keep information
We keep messages and booking details only as long as we need them to serve you and for our business records.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by emailing [email protected].
Children
This website is not directed at children, and we do not knowingly collect personal information from children through it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Rising Tide Tours
Leeward, Providenciales, Turks and Caicos Islands
[email protected] · (649) 246-5091